Mr. Charles Ike - Curriculum vitae

 PROFESSIONAL SUMMARY

Results-driven IT Support & Security Systems Specialist with a Bachelor of Science in Information Technology and 5+ years of hands-on experience supporting multi-site business environments. Proven expertise in hardware diagnostics, system maintenance, IT infrastructure, and electronic security installations.

Entrepreneurial professional with strong experience in both IT support and security system deployment, including CCTV (IP & Analog), networking, alarms, and automated gate systems. Adept at managing multiple sites independently and delivering reliable technical solutions. Seeking an opportunity with a New Zealand / Singapore / Australia / Switzerland accredited employer offering visa sponsorship

CORE COMPETENCIES

  • IT Support & Troubleshooting
  • Hardware Diagnostics & Repairs
  • Network Support (LAN/WAN)
  • Windows OS & System Administration
  • IT Asset & Lifecycle Management
  • POS Systems & Retail IT Support
  • Remote Desktop & Helpdesk Support
  • Multi-Site IT Operations
  • CCTV Systems (IP & Analog)
  • Wireless Networking & Access Points
  • Alarm Systems & Perimeter Security (Beams)
  • Gate Automation (Motorized Gates)
  • Customer Service & Technical Communication
  • Business Operations & Process Improvement

TOOLS & TECHNOLOGIES

  • Operating Systems: Windows 10/11, Windows Server
  • Networking: TCP/IP, LAN/WAN, Routers, Switches, Wireless Access Points
  • Support Tools: Remote Desktop, AnyDesk, TeamViewer
  • Productivity: Microsoft 365 (Outlook, Excel, Word)
  • Hardware: PCs, Laptops, Printers, POS Systems, Servers
  • Security Systems: IP Cameras, Analog CCTV Systems, DVR/NVR Configuration, Remote Viewing Setup
  • Vendors/Brands: Hikvision and other CCTV/security system brands
  • Other: System Imaging, Software Installation, Virus Removal, Backup Solutions

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Madrent & Madcars – Randburg, South Africa
2024 – Present

  • Deliver on-site and remote IT support across business operations
  • Troubleshoot and resolve hardware, software, and network issues
  • Install, configure, and maintain systems, applications, and user environments
  • Maintain system uptime and ensure minimal disruption to operations

IT Support Specialist (Field / Multi-Branch Support)

Cash Converters SA (Contract/Service Role)
Previous Role

  • Provided IT support across 7 retail branches, ensuring consistent system performance
  • Diagnosed and repaired IT equipment including desktops, laptops, and POS systems
  • Supported retail infrastructure, reducing downtime and improving efficiency
  • Conducted proactive maintenance and system checks across locations

 

 

Founder – IT & Security Systems Specialist

Mzansi PC Home Pty Ltd – Midrand, South Africa
2019 – Present

  • Founded and scaled an IT and security solutions business
  • Installed and configured IP and analog CCTV systems for residential and commercial clients
  • Set up wireless networks and access points for reliable connectivity
  • Deployed and maintained alarm systems, beams, and automated gate motors
  • Configured DVR/NVR systems, remote viewing, and network integration
  • Delivered IT support, repairs, and consulting services
  • Managed procurement, installations, and client relationships

Founder & Operations Manager

De Wash SA – South Africa
Business Owner

  • Built and managed a growing car wash business
  • Supervised staff, operations, and customer service delivery
  • Implemented structured workflows to improve efficiency and service quality

Real Estate Agent

Keller Williams Centurion – South Africa
Intern Practitioner – 2022 - 2025

  • Assisted clients with property viewings, buyer/seller consultations, and initial property matching based on client needs
  • Conducted property market research, comparative market analyses (CMAs), and supported property valuations and listings preparation
  • Managed lead generation, client follow-ups, and administrative processes including mandates, compliance documentation, and transaction coordination

 

EDUCATION

Bachelor of Science in Information Technology

Graduated: 2019

  • Upper Grade Achievement

CERTIFICATIONS

  • Certified IT Professional – IITPSA (Current & Valid)
  • Fidelity Fund Certificate (FFC) – PPRA (Current & Valid)
  • Registered CCTV & Security Systems Installer (IP & Analog Systems)
  • Registered / Certified Hikvision distributor

 

KEY ACHIEVEMENTS

  • Successfully supported IT operations across multiple branches simultaneously
  • Delivered integrated IT and security solutions (CCTV, networking, access control)
  • Built and sustained two independent businesses
  • Reduced downtime through proactive maintenance and rapid issue resolution
  • Recognized for independence, reliability, and technical versatility

ADDITIONAL INFORMATION

  • Open to relocation to New Zealand / Singapore / Australia / Switzerland
  • Willing to work under Accredited employer offering visa sponsorship
  • Available for remote interviews and immediate start upon visa approval

REFERENCES

Available upon request